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Frequently Asked Questions

AutoCheckExtra - What information does this service provide?
AutoCheckExtra - Why the Extra?
Can I check a vehicle using only the chassis number?
Do I get to talk to a live operator or is it just a machine?
How long do the calls take?
How long does it take to receive my AutoCheckExtra report requested from the web site?
How many vehicle searches can I carry out per call?
I do not want to remove the 0900 bar on my phone, how can I still access your service?
I have tried ringing 0900 55 007 but get a no such number tone?
If I call and get an engaged tone do I still get charged?
If I call outside your call centre hours of 8am to 6pm Monday to Saturday and get your after hours message do I still get charged for the call?
If I use your 0900 service how do I pay for the call?
The AutoCheckExtra report has informed me that the vehicle has been reported stolen. What should I do?
The seller of the vehicle has told me that the loan was repaid a long time ago and not to worry about it.
The vehicle I have just checked has a Registered Security Interest what does that mean?
The vehicle I would like to buy has a registered security interest on it, what do I do next?
What about Credit Card Security and Refunds?
What happens when I phone 0900 55 007?
What information do I need to carry out a security check on a vehicle?
When is your 0900-call centre open?

AutoCheckExtra - What information does this service provide?
The AutoCheck Extra service provides a complete vehicle check (for full details please refer to our sample report). This service will provide you with a detailed report that includes the following information:

  • Money Owing - identifies if there is money owing and who it is owed to. This includes a check on all past number plates. This check also includes advice on what to do if there is money owing.
  • Stolen Check - a warning if the vehicle has been reported stolen.
  • Vehicle Description Check - a detailed description of the vehicle so that you can ensure the vehicle is 'as described'. This check confirms the Year, Make, Model, Engine Size, Date of First NZ Registration, Latest Odometer Reading, VIN and Chassis Numbers, and identifies any previous Number Plates.
  • Current Owner Check - Details of the current legal owner including how long they have owned the vehicle.
  • Owner History - Number and Details of past owners including if the vehicle has been a rental or taxi.
  • Odometer Problems - This check provides a warning if the odometer reading is known to be unreliable or there are odometer discrepancies.
  • Registration Status - cancelled, expired, on exemption, or current, and if current the expiry date. A warning if the vehicle has previously been deregistered.
  • WOF Status - expired or current, and if current the expiry date.
  • RUC - If diesel a check on the Road User Charges

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    AutoCheckExtra - Why the Extra?
    The Auto Finder AutoCheckExtra service provides you with a far more accurate check than the basic 'autocheck' service. The basic 'autocheck' service has significant limitations in that it provides no check on the description of the vehicle, the owner or owner history, if it has been reported stolen, or if there are past number plates. Many securities on vehicles have been registered on past plates so it is important that all past plates are identified and checked otherwise a security interest can be missed!
    Also the basic 'autocheck' service requires you to provide accurate registration plate, VIN and Chassis numbers which are often difficult to obtain and hard to read off the vehicle.
    AutoCheckExtra has none of the above limitations and therefore you can be confident that you are getting an accurate and reliable check.
    That's why there's the Extra!
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    Can I check a vehicle using only the chassis number?
    The problem with chassis numbers is that they are not unique. There may be a number of vehicles in use that have the same chassis number.
    If the vehicle is not currently registered try and get the details of the last number plate or the vehicles VIN (the VIN is a 17 character number and is usually located under the bonnet on the firewall and on some vehicles it is etched onto the windscreen as well).
    However not all vehicles registered prior to the 1st April 1994 will have a VIN (after that date all newly registered vehicles were required to have a VIN).

    If the vehicle has never been registered and it does not have a VIN call our operators on 0900 55 007. They will assist you as best they can.
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    Do I get to talk to a live operator or is it just a machine?
    Our aim is for all callers to be able to talk to a live operator.
    During call centre hours (8am to 6pm Monday to Saturday) if all our operators are busy you will get our 10 second introductory message and then an engaged tone. You will not be charged for the call. Please call back in a couple of minutes.
    If you call outside of our call centre hours of 8am to 6pm Monday to Saturday our after hours system will advise you of our call centre hours. You will not be charged for the call.
    You are not charged for any call unless you speak to a live operator.

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    How long do the calls take?
    Most calls are usually only 2 to 3 minutes in length.
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    How long does it take to receive my AutoCheckExtra report requested from the web site?
    Between the hours of 8am to 6pm Monday to Saturday you should receive your report within an hour of ordering.
    For requests submitted outside our office hours, we will endeavor to have your report completed by 9:30am on the next buisness day.
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    How many vehicle searches can I carry out per call?
    As many as you like, there is no limit on the number of vehicle searches per call provided that the total call length is no longer than 17.5 minutes.
    Note: If you regularly have more than 10 vehicles at a time to check through our AutoCheckExtra service we recommend that you use this web site (autofinder.co.nz) or our invoice based service rather than our 0900 call centre.

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    I do not want to remove the 0900 bar on my phone, how can I still access your service?
    All our services are available on this web site (autofinder.co.nz). Payment where required is by secure credit card.
    Alternatively you can call 06 3555 007 and pay using your credit card.
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    I have tried ringing 0900 55 007 but get a no such number tone?
    You have a 0900 bar on your phone. Phone Telecom on 123 and ask to have it removed.
    If Telecom say that there is no 0900 bar on your phone ring faults on 120, explain that you cannot call 0900 numbers and that you have called 123 and been advised that you do not have a 0900 bar. There may be what is called a 'ghost' 0900 bar at the exchange.
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    If I call and get an engaged tone do I still get charged?
    No, you only get charged if you speak to a live operator.
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    If I call outside your call centre hours of 8am to 6pm Monday to Saturday and get your after hours message do I still get charged for the call?
    No, you only get charged if you speak to a live operator.
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    If I use your 0900 service how do I pay for the call?
    The cost of the call will be automatically debited to your phone account.
    Calls cost only $7.95 plus GST per minute.
    Most calls are usually only 2 to 3 minutes long.
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    The AutoCheckExtra report has informed me that the vehicle has been reported stolen. What should I do?
    Contact your local police station.
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    The seller of the vehicle has told me that the loan was repaid a long time ago and not to worry about it.
    Worry about it! The security interest still exists. You need to see written confirmation from the lender that the loan has been repaid and that they will remove their interest.
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    The vehicle I have just checked has a Registered Security Interest what does that mean?
    This means that the vehicle is currently being used as security for a loan and has money owing on it.
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    The vehicle I would like to buy has a registered security interest on it, what do I do next?
    Advise the seller of the vehicle that a security check on the vehicle has shown that there is still money owing.

    Give them the name and contact number of the lender. Ask the seller to request a settlement statement from the lender. This will confirm the amount that is still owing and that is required to be repaid before the security will be removed.
    Pay this amount directly to the lender and the remaining balance (if any) to the seller of the vehicle.
    Note: Do not phone the lender directly yourself as they will not release information on the balance owing to anyone other than the person they lent the money to.

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    What about Credit Card Security and Refunds?

    We take special care to keep your Credit Card Information secure.

    We use a 3rd party credit card validation system that communicates over a secure Internet connection, using SSL (Secure Sockets Layer) encryption and security keys.

    Autofinder NZ (2009) Ltd will not accept liability for visitors providing incorrect information when applying for or purchasing goods from this website and have a policy of no refunds in these cases.

    In the case that a refund is required Autofinder NZ (2009) Ltd will reverse the debit to your credit card overnight.

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    What happens when I phone 0900 55 007?
    All callers initially receive a 10-second message that outlines the cost of the call and gives you the option to hang up without being charged.
    Your call will then be answered by a live operator who will introduce themselves and ask which service you require

    The options are: (for details relating to each service please refer to Services)

  • AutoCheckExtra
  • Vehicle Information
  • Value Guide
  • Find A Vehicle
  • List A Vehicle For Sale

    Your enquiry will then be processed while you are on the phone.
    If you require a copy of the information this can be sent to you at no additional cost by e-mail, fax or post.

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    What information do I need to carry out a security check on a vehicle?
    All you need is the registration plate number of the vehicle.
    Or if the vehicle is unregistered the Vehicle Identification Number (VIN).
    Note: The VIN is a 17-character number.
    Another handy piece of information to remember is that VIN's do not contain the alphabetical letters I,O, or Q (they will always be the numbers 1 or 0).

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    When is your 0900-call centre open?
    Our call centre is open from 8am to 6pm Monday to Saturday.
    Phone 0900 55 007 between these hours and one of our live operators will be pleased to assist you.
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